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Design Ireland 
| Frequently Asked Questions: |
| Can I collect my order myself? |
| Yes,
if it's possible for you to collect your order then you can do so
within our opening hours at no extra charge. For smaller orders this
is recommended, if you need advice on whether your vehicle can accommodate
your order please contact us. |
| What forms of identification are required to collect an order? |
| When
collecting an order we require a form of photo ID. Any EU Drivers
Licence, International Passport or Garda Age Card is acceptable. |
| What methods of payment do you accept? |
| Cash,
Cheque and Debit/Credit Card. If you wish to pay credit/debit card
and are having the order delivered to you, you must phone our office
and complete the transaction over the phone before we dispatch the
order. |
| Where are you located? |
| We
are located in Inchicore, Dublin 8. Close to the city centre, N7 Naas
Road and the N4 Galway Road. Our location page has further details
and if you need further information please don't hesitate to contact
us. |
| What are your opening hours? |
| We
are open 8.30am - 5.30pm Monday to Friday, 9am - 1pm Saturday, and
closed Bank Holiday Saturdays. |
| Do you open Bank Holidays? |
| No,
we close Bank Holiday Saturdays and Mondays. |
| Will you clear-up after my event? |
| No,
unless agreed we will not clear-up items in order to collect them.
This means all tableware and glassware should be re-boxed and ready
for collection, as should all furniture be folded and stacked. It
is usually not practical for us to do this for you, as it results
in serious delays for our delivery/collection staff. |
| Will you deliver upstairs? |
| Yes,
but you must specify this before ordering and it may cost more. Provided
level access as available (a lift or service lift facilitating items
on wheels from street level) the delivery is considered ground floor
and no charge applies. For delivery up one or multiple sets of stairs
an additional charge may apply depending on the size and circumstances.
Delivering many items upstairs is very impractical and potentially
dangerous and you should consider this before ordering. Some items
are not suitable to for delivery upstairs under any circumstances. |
| Do you deliver and how much do you charge for delivery? |
|
|
| Is payment required prior to collection/delivery or do I pay when returning the items? |
| Payment
is required in advance of or during the delivery/stores-collection
of any order. No orders will be released for collection without full
payment including a returnable deposit being paid. For orders being
delivered you can pay the delivery driver by cash or cheque, or alternatively
you can pay over the phone by credit/debit card. Once all items have
been collected intact to us we will return your deposit by posting
you a cheque (for cash or cheque payments) or for credit card orders
by refunding your card. |
| Is a deposit required with every order? |
| Yes,
any order will have a returnable deposit added to the price of the
order. This is not a booking deposit and is not a down-payment on
the order total. The purpose of the returnable deposit is to cover
the cost of any shortages, breakages or additional costs incurred
on your order. For example, If your order is returned with 2 glasses
broken and a fork missing then we will deduct the cost of these items
from your deposit and return the remainder to you. In the unlikely
event that the shortages/breakages cost exceeds the deposit you will
be charged for the remainder and are legally obliged to pay. If you
subsequently find any of the missing items we are more than happy
to exchange them for the cash price. |
| When I hire an item how long do I have it for before I need to return it or have it collected? |
| Generally
you have the item for 48 hours before we expect it back, or charge
for extended use. Weekends and Bank Holiday Weekends are exceptions.
If you wish to hire items for longer than 48 hours then contact us
for details. |
| Can I come and view the items before hiring them? |
| You
are welcome to come and view any item before hiring it. If you are
uncertain about what you want we recommend that you do, then you can
be absolutely certain that what you get is what you need. |
| If I don't use an item that I've hired am I entitled to a refund? |
| Generally
no. Exceptions to this include unopened packets of disposable tableware,
unopened tablecloths and unopened bottles of gas, chafer fuel etc. |
| Will you set-up the equipment I'm hiring? |
| Yes,
but we do charge for set-up. The charge varies depending on the scale
of the job, please contact us with an outline for a quotation. |
| Do I have to wash my order and return it to you as it was delivered/collected? |
| Yes,
but it does not need to be spotless. For hygiene reasons we request
that all items be in a reasonably clean state to make it easier for
our staff to handle them. Glasses should be emptied, plates and cutlery
should be scraped and rinsed. All items will be washed again before
being put back into stock. |
| Do I need to launder the tablecloths? |
| No,
please do not attempt to wash tablecloths, napkins or any linens we
provide you with. The cost of hiring these items includes the laundry
fee. However we would ask that you keep our clothes dry, wet tablecloths
are very prone to mildew, and that you try to avoid cigarette burns
to the clothes (ashtrays are available for hire!). |
| What areas do you cover? |
| We
deliver nationwide, to all the main cities such as Dublin, Wexford,
Limerick, Cork, Belfast, Kerry, Kildare, Louth, Wicklow and the list
goes on no matter where you are based we can deliver and set up for
your event or party. |
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